Return & Refound Police

Our exchange and return policy is designed to provide our customers with complete security regarding the products purchased in our store.

All of our products are guaranteed against manufacturing defects. We also process exchanges for products that differ from the one ordered by the customer.

If you receive a product from us with a manufacturing defect or one that is different from what you ordered, please follow these steps to request an exchange:

If more than 7 business days have passed since delivery and the product shows a flaw or defect, please contact us at [Your Contact Email], providing your order number, the product to be returned, and a description of the defect.

Upon receiving your email, we will forward your request to our quality control department for verification. Authorization from this department is required for an exchange to be processed. Once the analysis is complete, we will contact you with the outcome and inform you if an exchange is necessary.

The deadline to request an exchange for this reason is 90 days after receiving the product.

Please note that we cannot process exchanges or refunds after this period.

Your claim will be analyzed within a maximum of 7 business days. If the issue is confirmed, we will contact you via email, and you may choose one of the following alternatives:

  • Receive a full refund of the amount paid.

  • Receive a new product identical to the one ordered.

  • Receive a different product of a similar value.

  • Receive a store credit voucher for the value of the product to be used on future purchases.

Right of Withdrawal (Order Cancellation)

In accordance with the Consumer Defense Code (CDC), the request to cancel an online purchase must be made within 7 business/calendar days from the date of receipt.

Refund Processing

  • Credit Card Refunds: Our finance department has a maximum of 7 business days to process the refund with the credit card operator. The deadline for the balance to be credited to your card is up to 120 days, depending on the card operator and your billing cycle.

  • Bank Transfer Refunds: If a direct refund is necessary, it will be made to a bank account within a maximum of 10 business days after the quality analysis. The refund can only be processed to an account held by the same person (identified by the same NINO) who placed the order on our website.

Conditions for Return

In cases of products returned without prior communication, outside the specified deadline, with missing or altered items, or without the original tag or invoice, they will be sent back to the customers.

The same applies to exchanges that are rejected after our quality department's analysis. These products will be returned to the customer via Sedex with freight collect, and the cost of this return shipping must be paid by the customer.

Attention: Curato is not responsible for the shipping costs for returns followed by a refund, chargebacks, or exchanges for other products. This expense is the customer's responsibility.